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Standard Return Policy
Returns must be made within 30 days of date on invoice. Upon receipt by The Good Soldier of the product in an unused and undamaged condition the proper credit will be issued. Shipping & Handling charges will not be refunded and a 20% restocking fee will be deducted from the credit. The restocking fee also applies to “Refused” shipments. All returns must be sent back to The Good Soldier shipping prepaid. The Good Soldier has the right to refuse to issue a credit for product returns that are not received in an unused or undamaged condition.
Return of Damaged Goods
Damaged product (as a result of a manufacturing defect only) as deemed by The Good Soldier must be returned within 6 months of date on invoice. To be deemed as a manufacturer’s defect, product must be returned to The Good Soldier for review. A Return Service Label may be issued. If product is deemed to be a manufacturer’s defect, The Good Soldier will replace the product if available. If the same product is no longer available for replacement the customer will be credited for the purchase price. The Good Soldier has the right to decline issuing a credit for product that is not deemed as a manufacturing defect.